Sep 19, 2019
How to grow A hospitality company to tens of millions in yearly revenue.
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Guest: Michel Falcon
Michel Falcon is an entrepreneur, advisor, author and international keynote speaker who leverages customer experience, employee engagement and company culture strategies to grow businesses.
As an entrepreneur, Michel has grown a hospitality company with over hundred employees and tens of millions in yearly revenue. The strategies and tactics he shares with his clients and audiences are the exact ones that he has successfully used in his businesses – you can trust these programs because they are tried, tested, and true.
At any given time, he is advising a handful of multi-million and billion dollar companies across dozens of industries, ranging from tech start-ups, home service businesses, quick-service restaurants, banks, telecommunications giants, biotechnology firms, and more. He passes along his customer experience, company culture and employee engagement strategies to these companies to help them grow revenue and profitability, all while becoming admired brands.
He is the founder of the People First Culture™ philosophy which is defined as, “An honest commitment from leaders to put their employees and customers at the core of their decision making.” He published a book with the same title that became a bestseller.
Companies like LUSH, McDonald’s Canada, Ford Canada, Verizon Wireless, Alfa Romeo, Lexus, Illumina, Electronic Arts, and BlueCross BlueShield have called on Michel to work with them on their strategy or speak at their company events.
Michel has traveled throughout the world, visiting Canada, USA, Israel, Austria, Australia, Germany, Nigeria, Belgium and others to speak at conferences ranging in size from 25 to 1,200 audience members.
His thought leadership has been included in Entrepreneur, Inc, Time, Forbes, Time Magazine, Digiday, and Yahoo Small Business Advisors.
In 2018, Michel was hired to be the spokesperson for McDonald’s Canada National Hiring Day Campaign.